Please read the following terms and conditions carefully. You must not make any booking unless you understand and agree with the following terms and conditions. References to “us”, “we”, “our” and/or “VIET DAN TRAVEL” in these booking terms and conditions shall mean Viet Dan Travel Company Limited (business license number 0106609779) who manages two brands name “Vietnam Rejser” and “Travel More Asia”. A contract will exist between you and us when we issue an invoice in response to your request for a booking and a deposit or full payment has been received by us.
RESERVATION / DEPOSIT / FULL PAYMENT/ CONFIRMATION A non-refundable deposit of 30% of the total package price is required to request and confirm your reservations. Final payment of the tour price must be made 15 days prior to client's arrival in Vietnam or starting date of the tour, or otherwise VIET DAN TRAVEL may at their sole discretion cancel the bookings without any refund of sums already paid to VIET DAN TRAVEL by the Client. Occasionally there may be additional deposit payments needed over peak times, subject to hotel or airline requirements. If you book within 31 days before the departure the full balance is due immediately.
Exception: You will be required to pay full 100% if you book single travel services such as: visa arrangement, flight tickets, train tickets bus tickets... As soon as you receive your travel documents, please double check carefully: - Your program and confirmation. - Your invoice. - Your tickets (plane, train, boat). Please contact us directly if you think any details are incorrect. We regret we cannot accept responsibility if you fail to notify us of any problems within 48 hours after receiving documents from us.
CANCELLATIONS For cancellations of confirmed arrangements, while a Client loses its deposit as mentioned above, charges for cancellation of bookings are not levied by VIET DAN TRAVEL but if hotels, carriers and other contractors apply charges for cancellation, the Client shall be liable to pay those charges to VIET DAN TRAVEL or to the concerned parties directly as the case may be. For NO-SHOWS, there will be no refunds. All cancellation must be in writing and received by VIET DAN TRAVEL. No refunds or exchanges can be made in respect of accommodation, meals, sightseeing tours, transport or any other services which are included in the tour prices but not utilized by the tour member.
AMENDMENT SERVICE CHARGES A service charge of USD 25 will be implemented for ANY changes to the booking once the reservation is confirmed. Once documentations are issued, any changes thereafter will be $50 per change and for re-issuance of any vouchers. Additional charges for the re-issuance of air tickets will be applied. When dates are changed on these packages, prices may vary depending on the day of travel and airline class of service booked, which is determined by airline seat availability. All prices are subject to change without notice. Note: The Amendment Service Charges Stated Above Are In Addition To The Applicable Cancellation Charges.
REFUNDS All requests for refunds will be considered promptly, but they must be in writing and received within 30 days of the return date of the tour. Certain unused tour features are not refundable such as: visa arrangement, flight tickets, train tickets bus tickets...
RESPONSIBILITY AND DISCLAIMER VIET DAN TRAVEL shall always do its utmost to provide the Services to the best of its capacity and upon the satisfaction of the Client. VIET DAN TRAVEL acts only in the capacity of agent for its travelers in making arrangements for transportation, hotels, and other services that are incidental to the travel that is being purchased. As agent for the travelers, We make the following disclaimers: It does not assume any liability whatsoever for any injury, damage, death, loss, accident, or delay due to any act of any carrier, hotel, restaurant, company or person rending any of the services included in the tour. It does not assume any liability for any injury, damage, death, loss, accident, or delay caused by strikes, civil disturbances, hostilities, acts of war or other force majeure. Further, it accepts no responsibility for any damage or delay due to machinery, breakdown, quarantine, accidents, weather, natural disaster, or causes beyond it control. It accepts no responsibility for any omission, delay, re-touring, additional expenses, or other events resulting from improper health certificates, or necessary documents to enter or depart a country, or acts of any government authority. It also reserves the right to decline to accept or to retain any person as a member of the tour.
CLAIMS All disputes, claims and litigation regarding the Services shall first be settled by way of negotiation and mutual understanding. In the event such negotiation and mutual understanding would fail, the disputes, claim or litigation shall be finally settled by arbitration of the Vietnam International Arbitration Centre (VIAC) at the Chamber of Commerce and Industry of the Socialist Republic of Vietnam. All claims must be submitted in writing within 30 days after the end of the Services.